Privacy Policy

Privacy Policy

Casa Sereno Luxury Living
Last updated: August 2026

Casa Sereno Luxury Living ("we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and share your personal information when you visit or make a purchase from our website, casasereno.com.au.

1. Personal Information We Collect

When you visit our website, make a purchase or interact with us, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction details

  • Products viewed, added to your cart or purchased

  • Communications you send to us

  • Device, browser and IP address information

  • Information about how you interact with our website

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Process payments

  • Communicate with you about your order

  • Provide customer support

  • Improve our products, services and website

  • Personalise your shopping experience

  • Send marketing communications, where permitted or with your consent

  • Detect and prevent fraud or other unauthorised activity

  • Comply with legal and regulatory obligations

3. Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

When you visit our website or make a purchase, certain personal information may be collected and processed through Shopify and its services to help operate our online store, process orders and provide related ecommerce functionality.

For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.

4. Payments

Payments made through our website are processed using secure third-party payment providers available through our Shopify store.

We do not directly store your complete credit or debit card information.

5. Sharing Your Personal Information

We may share your information with trusted third-party service providers where necessary to operate our business, including:

  • Shopify and ecommerce service providers

  • Payment providers

  • Shipping and delivery partners

  • Email marketing providers

  • Analytics providers

  • Advertising and marketing partners

  • Professional advisers, government authorities or other parties where required by law

We only share personal information where reasonably necessary to provide our products and services or meet our legal obligations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide and improve your browsing and shopping experience.

Cookies may be used to:

  • Remember your preferences and shopping cart

  • Understand how visitors use our website

  • Analyse website traffic and performance

  • Personalise content and advertising

  • Support marketing and remarketing activities

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

7. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you emails about:

  • New collections

  • New products

  • Special offers

  • Promotions

  • Styling inspiration and news from Casa Sereno Luxury Living

You can unsubscribe at any time by clicking the Unsubscribe link in our emails.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request that inaccurate or outdated information be corrected.

To make a request, please contact us using the details below.

10. Third-Party Services and Links

Our website may use third-party applications and services, including services integrated with Shopify. These third parties may collect or process personal information in accordance with their own privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may store or process personal information outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.

Any updated version will be published on this page, and the "Last updated" date will be revised accordingly.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Casa Sereno Luxury Living
Website: casasereno.com.au
Email: info@casasereno.com.au