Shipping Policy
Casa Sereno Luxury Living
Last updated: August 2026
Thank you for shopping with Casa Sereno Luxury Living. We are committed to delivering your selected homewares and lifestyle products safely and efficiently.
Please read the following Shipping Policy for information about order processing, delivery and shipping.
1. Order Processing
Orders are generally processed within 1–3 business days after your order has been placed and payment has been confirmed.
During busy periods, sales, promotions or public holidays, processing times may be longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
2. Shipping Within Australia
Casa Sereno Luxury Living currently ships orders within Australia.
Shipping costs and available delivery options will be displayed at checkout before you complete your purchase.
Delivery times may vary depending on:
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Your delivery location
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The size and weight of your order
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The shipping carrier
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Seasonal demand and public holidays
Estimated delivery times are provided as a guide only and are not guaranteed.
3. Delivery Times
Once your order has been dispatched, estimated delivery times may vary depending on your location.
Please allow additional time for deliveries to regional or remote areas.
Casa Sereno Luxury Living is not responsible for delays caused by shipping carriers, weather events, public holidays or circumstances outside our reasonable control.
4. Tracking Your Order
Where tracking is available, you will receive tracking details via email once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
5. Shipping Costs
Shipping costs are calculated based on the delivery location and the products included in your order.
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
From time to time, we may offer free shipping promotions. Any applicable terms and conditions will be displayed as part of the promotion.
6. Large or Bulky Items
Some larger or heavier products may require special delivery arrangements or may incur additional shipping charges.
Where applicable, shipping information or additional delivery costs will be communicated before your order is dispatched.
7. Delivery Address
Please ensure that your delivery address is complete and accurate when placing your order.
Casa Sereno Luxury Living cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete delivery information provided by the customer.
If you need to change your delivery address, please contact us as soon as possible. Once an order has been dispatched, we may not be able to make changes.
8. Authority to Leave
Where a delivery service offers an Authority to Leave, your order may be left at the delivery address if it is considered safe to do so.
Casa Sereno Luxury Living is not responsible for lost or stolen parcels after they have been delivered to the address provided by the customer, where proof of delivery has been provided by the carrier.
9. Lost or Delayed Orders
If your order appears to be delayed or lost, please contact us and we will work with the relevant shipping provider to investigate the issue.
While we will do our best to assist, delivery timeframes may be affected by circumstances outside our control.
10. Damaged Items
If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged product and packaging.
We will assess the issue and work with you to provide an appropriate solution in accordance with our Returns & Refund Policy and your rights under Australian Consumer Law.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
Casa Sereno Luxury Living
Website: Casa Sereno
Email: info@casasereno.com.au
We appreciate your support and look forward to helping you create a beautifully styled home with Casa Sereno Luxury Living.